Baubos Coffee

April 25, 2024

Customer Service As Community Service [Or: Fuck you, man, I’m tired too]

“Hi, how are you doing?” “I’ll have a latte.” This is not a conversation. This is not how human beings should be interacting. People who work in customer service roles are members of the community, and are so much more than the conduit through which customers get whatever good they’re purchasing. Similarly, customers are members…

Behind the bar
December 16, 2023

Liberica: A Stop-Gap in the Coffee Supply Chain Crisis (Or: I’m so small, what the fuck can I do?)

Craft coffee (which I will also refer to as specialty coffee throughout this article) often prides itself on its quality and community in the face of large, corporate coffee shops. The recent wave of labor strikes by workers at Starbucks locations throughout the United States has allowed craft coffee to easily juxtapose itself as a…

Customer Service As Community Service [Or: Fuck you, man, I’m tired too]